At Bedsplanet delivery system for customer orders is simple. Please read the following;
(1) National Deliveries
Bedsplanet offers DELIVERY on all orders across mainland England & Wales. A delivery charge is applicable according to the value of your order
For Deliveries to Scotland and certain remote areas, there is a additional charge of £40.00 applicable on all orders.
For customers located in Northern Ireland, Scottish Islands, Isle of Wight, Channel Island and Isle of Man, Bedsplanet provides delivery service only to a mainland GB address i.e. a port. Shipping beyond that is the responsibility of the customer.
All the shipping charges would be auto-calculated at the checkout stage. In case you require further information, please send in an email with your query at email@example.com
(2) How we deliver
Large items are delivered directly to your home in specially equipped furniture vans and are carried in by delivery staff. You will receive a telephone call or an email to agree a time convenient to you at least 48 hours prior to delivery.
Smaller items may be delivered by a courier service
(3) Delivery Charges
There is a £30 flat delivery charge for each item
All orders over 299.99 are delivered free of charge. For orders under £299.99 there will be a charge applicable on the check out.
Bedsplanet reserves the right to amend the delivery charges at any time
The Following postcodes will carry a surcharge of £40.00
(4) Informing you about Anticipated Delivery Timescale.
Expected delivery times are visible on each and every product page on the website. These times can be used as an indicator for how long it will take to receive the product(s).
Upon receipt of your order, Bedsplanet will send you an order confirmation, via e-mail, (or post if e-mail is unavailable).
Where items ordered are stock items, we will deliver the item to you within 7 - 21 days.
The average lead time is 2 - 12 weeks, depending upon the item ordered and the manufacturer.
We will keep customers informed if there is any delay on the expected delivery time of goods that has previously been included within the product page on the website.
(5) Tracking Your Delivery
It may be possible to track your order. Please e-mail firstname.lastname@example.org giving details of your order number and will be able to inform you of the status of your order.
Please note that Bedsplanet will only contact you with regards to delivery if;
The product(s) has arrived into our depot / logistics company and is ready for delivery. The product delivery time is delayed longer than mentioned.
(6) Confirming the Delivery Date
Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date
(7) Available Days for Delivery
Available days for delivery are Monday - Friday, between the hours of 8.00am - 5.00pm. Some items can be delivered on a Saturday delivery at an extra surcharge. This surcharge will emulate the exact cost of the delivery. Please email email@example.com with details of your selected item(s) and a representative will be able to inform you whether your item(s) can be dispatched for a Saturday delivery.
(8) Delivery Lead Times
The delivery lead times shown on every product are expected delivery lead times given to us by our manufacturers. Please note they may very slightly depending on the time of the year and where in the world they are manufactured.
(9) Next Day Delivery
If you need your furniture as fast as possible then Bedsplanet offers Next Day Delivery Furniture just what you’ve been waiting for. However to avail for next day delivery orders need to be placed one day prior before 12 noon. We do not offer Next Day delivery on Saturday, Sunday and Bank Holidays.
(10) Missed Delivery
If a Delivery has been confirmed with the customer and on the day of delivery there is nobody at the address to accept the delivery there will be an additional charge to re-deliver the goods again.